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  • 💬Help Center
  • 🔍What is FlyCode
    • What Makes FlyCode Different
      • How is FlyCode different from traditional payment-recovery tools?
      • What makes FlyCode different from standard retry logic?
      • Why do Visa & Stripe partnerships matter?
    • Getting Started
      • What pricing model does FlyCode use?
      • How fast can we launch FlyCode?
      • Is this going to break my current billing workflows?
    • Results & ROI
      • What ROI should we expect?
  • 📣Understanding Involuntary Churn
    • What Is Involuntary Churn?
      • What exactly is involuntary churn?
      • How is involuntary churn different from passive or “voluntary” churn?
      • Why should subscription businesses care?
    • Causes & Risks
      • What are the main reasons a payment fails?
      • What are Hard decline codes in failed payments?
      • Beyond revenue, what else is at risk?
    • FlyCode’s Approach to Churn
      • How does FlyCode attack involuntary churn?
      • Can automation really stop failed-payment churn before it happens?
      • What best practices should I follow alongside FlyCode?
    • Integration Considerations
      • Do I need to rebuild my billing stack to use FlyCode?
  • ❌Handling Failed Payments
    • When and How Payments Are Retried
      • How does FlyCode decide when to retry a payment?
      • Does FlyCode do more than simple retries?
      • How does FlyCode optimize billing workflows?
    • Reducing Churn from Failed Payments
      • How can I solve involuntary churn?
    • Coordinating Messaging with Recovery
      • Do you provide email templates for failed-payment outreach?
      • How does FlyCode handle customer emails compared with Stripe’s defaults?
      • Should I expose the raw decline code to customers?
  • đŸ—ŁïžDecline Codes Explained
    • What Decline Codes Tell You
      • What are decline codes in the context of failed payments?
      • Why do decline codes matter for my subscription business?
      • What’s the difference between a soft and a hard decline?
      • Are decline-code patterns useful for fraud detection?
    • Where to Find Decline Codes (and How to Use Them)
      • Where can I see decline codes in Stripe and FlyCode?
      • Are decline codes the same across all payment processors?
      • Can I simulate decline codes in Stripe Test Mode?
    • How to Handle the Most Common Declines
      • What does the insufficient_funds decline code mean?
      • Why is insufficient_funds the most common decline code?
      • How much better does FlyCode recover insufficient_funds declines?
      • What dataset backs those recovery numbers?
    • What to Do When You See These Other Codes
      • What is a generic_decline?
      • What does the transaction_not_allowed code indicate?
      • Why would Stripe return invalid_account?
      • What does do_not_honor mean and should I retry?
    • How FlyCode Makes Decline Codes Work for You
      • How does FlyCode use decline codes to improve recovery?
      • Does FlyCode interfere with my existing Stripe webhooks or apps?
  • đŸ’ČFlyCode & Stripe
    • Connecting FlyCode to Stripe
      • How does FlyCode connect to my Stripe account?
      • Do I need engineering time to set FlyCode with Stripe?
      • Will FlyCode interfere with my existing Stripe webhooks or apps?
    • What FlyCode Adds to Stripe
      • I already use Stripe Smart Retries—why add FlyCode?
      • How much extra revenue can FlyCode unlock?
      • Can FlyCode fix subscription-status anomalies Stripe sometimes misses?
      • How does FlyCode cut involuntary churn for Stripe businesses?
    • Going Further with FlyCode
      • What extra analytics do I get?
      • What if we add other payment processors later?
      • How is FlyCode priced for Stripe users?
  • đŸ€”FlyCode vs. ProfitWell (Paddle Retain)
    • Recovery Performance
      • How much better is FlyCode at recovering failed payments than ProfitWell?
      • What extra revenue lift can I expect with FlyCode beyond the baseline?
    • What’s Different Behind the Scenes
      • Why does FlyCode’s AI-driven retry engine matter?
      • How does FlyCode handle customer emails during the retry cycle?
    • Platform Fit & Compatibility
      • How is FlyCode working with Stripe vs. ProfitWell?
      • Who’s using better technology, ProfitWell or FlyCode?
    • What You Keep (and Gain) If You Switch
      • Do I lose ProfitWell’s cancellation flows if I move to FlyCode?
  • đŸ›ïžFlyCode & Shopify
    • Compatibility & App Support
      • How does FlyCode work with Shopify subscriptions?
      • Which Shopify subscription apps does FlyCode support?
      • Can I use FlyCode if I already have dunning flows set up in Recharge or Skio?
      • What kind of support do I get as a Shopify merchant?
    • Setup & Requirements
      • Do I need to change anything in Shopify to use FlyCode?
      • How do I connect FlyCode to my Shopify store?
      • Do I need a developer to integrate FlyCode with Shopify?
  • 🔄AI Payment Recovery
    • Hard Declines & Backup Logic
      • What are the decline codes?
      • What FlyCode does with hard declines?
      • Can FlyCode update expired or replaced cards automatically?
      • Does FlyCode support backup payment methods?
    • Email Behavior & Deliverability
      • Will FlyCode send emails to customers after every failed payment?
      • How do you keep email deliverability high?
  • 📹Failed Payment Outreach
    • Messaging Customization
      • Can I use my own brand and domain for emails?
      • Can I customize the content or messaging?
    • Delivery Strategy
      • What do you mean by “local time delivery”?
      • How does FlyCode handle hard declines?
      • Is this compliant with privacy and email laws?
      • How is FlyCode's outreach product different from other tools like Stripe or Profitwell emails?
      • What does deliverability look like?
    • System Integration
      • Will this interfere with my current email system or subscription platform?
  • 💳Backup Payment Methods
    • Product Overview
      • What is the backup payment method product?
      • What are the key benefits of the backup payment method product?
      • Do Backup payment methods make sense? Is it allowed?
      • What kind of legal terms should we have in order to enable the product?
    • Functionality
      • What counts as a “backup” payment method?
      • Do I need to collect backup cards manually?
      • What happens if all cards on file fail?
    • Reporting
      • Can I see which payments were recovered through a backup card?
  • đŸ€–Payment Orchestration Agent
    • Feature Overview
      • What is a payment orchestration agent, exactly?
      • What is Stripe payment Orchestration?
      • How does FlyCode work with Stripe payment orchestration?
      • Why would retrying a payment through another PSP work better?
      • What are the pros of using payment orchestration?
      • What are the cons of using payment orchestration?
    • Platform Fit & Performance
      • Do I need to switch to a new PSP to use FlyCode’s orchestration?
      • We already use a tool like Spreedly or Primer. Do we need this?
      • Will this delay payment processing or impact my UX?
      • Is this just for recurring subscriptions, or one-time payments too?
    • Monitoring & Reporting
      • How to monitor processor performance inside Stripe?
  • ✅Subscription Compliance
    • Regulatory Rules
      • What exactly is the FTC’s Click-to-Cancel rule, and when does it apply?
      • Does this apply to subscriptions started before the rule goes into effect?
      • What’s considered a “dark pattern” under these new laws?
      • What’s a fast way to check if our cancellation flow is compliant?
    • Legal & Tracking Requirements
      • Do I really need to store proof of consent for billing?
      • How can I monitor whether customers are hitting friction in the cancel flow?
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  1. đŸ€–Payment Orchestration Agent

Platform Fit & Performance

Already using tools like Spreedly or Primer? FlyCode enhances them with recovery-focused intelligence instead of replacing them

Do I need to switch to a new PSP to use FlyCode’s orchestration?We already use a tool like Spreedly or Primer. Do we need this?Will this delay payment processing or impact my UX?Is this just for recurring subscriptions, or one-time payments too?
PreviousWhat are the cons of using payment orchestration?NextDo I need to switch to a new PSP to use FlyCode’s orchestration?

Last updated 8 days ago

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