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  • 💬Help Center
  • 🔍What is FlyCode
    • What Makes FlyCode Different
      • How is FlyCode different from traditional payment-recovery tools?
      • What makes FlyCode different from standard retry logic?
      • Why do Visa & Stripe partnerships matter?
    • Getting Started
      • What pricing model does FlyCode use?
      • How fast can we launch FlyCode?
      • Is this going to break my current billing workflows?
    • Results & ROI
      • What ROI should we expect?
  • 📣Understanding Involuntary Churn
    • What Is Involuntary Churn?
      • What exactly is involuntary churn?
      • How is involuntary churn different from passive or “voluntary” churn?
      • Why should subscription businesses care?
    • Causes & Risks
      • What are the main reasons a payment fails?
      • What are Hard decline codes in failed payments?
      • Beyond revenue, what else is at risk?
    • FlyCode’s Approach to Churn
      • How does FlyCode attack involuntary churn?
      • Can automation really stop failed-payment churn before it happens?
      • What best practices should I follow alongside FlyCode?
    • Integration Considerations
      • Do I need to rebuild my billing stack to use FlyCode?
  • ❌Handling Failed Payments
    • When and How Payments Are Retried
      • How does FlyCode decide when to retry a payment?
      • Does FlyCode do more than simple retries?
      • How does FlyCode optimize billing workflows?
    • Reducing Churn from Failed Payments
      • How can I solve involuntary churn?
    • Coordinating Messaging with Recovery
      • Do you provide email templates for failed-payment outreach?
      • How does FlyCode handle customer emails compared with Stripe’s defaults?
      • Should I expose the raw decline code to customers?
  • đŸ—ŁïžDecline Codes Explained
    • What Decline Codes Tell You
      • What are decline codes in the context of failed payments?
      • Why do decline codes matter for my subscription business?
      • What’s the difference between a soft and a hard decline?
      • Are decline-code patterns useful for fraud detection?
    • Where to Find Decline Codes (and How to Use Them)
      • Where can I see decline codes in Stripe and FlyCode?
      • Are decline codes the same across all payment processors?
      • Can I simulate decline codes in Stripe Test Mode?
    • How to Handle the Most Common Declines
      • What does the insufficient_funds decline code mean?
      • Why is insufficient_funds the most common decline code?
      • How much better does FlyCode recover insufficient_funds declines?
      • What dataset backs those recovery numbers?
    • What to Do When You See These Other Codes
      • What is a generic_decline?
      • What does the transaction_not_allowed code indicate?
      • Why would Stripe return invalid_account?
      • What does do_not_honor mean and should I retry?
    • How FlyCode Makes Decline Codes Work for You
      • How does FlyCode use decline codes to improve recovery?
      • Does FlyCode interfere with my existing Stripe webhooks or apps?
  • đŸ’ČFlyCode & Stripe
    • Connecting FlyCode to Stripe
      • How does FlyCode connect to my Stripe account?
      • Do I need engineering time to set FlyCode with Stripe?
      • Will FlyCode interfere with my existing Stripe webhooks or apps?
    • What FlyCode Adds to Stripe
      • I already use Stripe Smart Retries—why add FlyCode?
      • How much extra revenue can FlyCode unlock?
      • Can FlyCode fix subscription-status anomalies Stripe sometimes misses?
      • How does FlyCode cut involuntary churn for Stripe businesses?
    • Going Further with FlyCode
      • What extra analytics do I get?
      • What if we add other payment processors later?
      • How is FlyCode priced for Stripe users?
  • đŸ€”FlyCode vs. ProfitWell (Paddle Retain)
    • Recovery Performance
      • How much better is FlyCode at recovering failed payments than ProfitWell?
      • What extra revenue lift can I expect with FlyCode beyond the baseline?
    • What’s Different Behind the Scenes
      • Why does FlyCode’s AI-driven retry engine matter?
      • How does FlyCode handle customer emails during the retry cycle?
    • Platform Fit & Compatibility
      • How is FlyCode working with Stripe vs. ProfitWell?
      • Who’s using better technology, ProfitWell or FlyCode?
    • What You Keep (and Gain) If You Switch
      • Do I lose ProfitWell’s cancellation flows if I move to FlyCode?
  • đŸ›ïžFlyCode & Shopify
    • Compatibility & App Support
      • How does FlyCode work with Shopify subscriptions?
      • Which Shopify subscription apps does FlyCode support?
      • Can I use FlyCode if I already have dunning flows set up in Recharge or Skio?
      • What kind of support do I get as a Shopify merchant?
    • Setup & Requirements
      • Do I need to change anything in Shopify to use FlyCode?
      • How do I connect FlyCode to my Shopify store?
      • Do I need a developer to integrate FlyCode with Shopify?
  • 🔄AI Payment Recovery
    • Hard Declines & Backup Logic
      • What are the decline codes?
      • What FlyCode does with hard declines?
      • Can FlyCode update expired or replaced cards automatically?
      • Does FlyCode support backup payment methods?
    • Email Behavior & Deliverability
      • Will FlyCode send emails to customers after every failed payment?
      • How do you keep email deliverability high?
  • 📹Failed Payment Outreach
    • Messaging Customization
      • Can I use my own brand and domain for emails?
      • Can I customize the content or messaging?
    • Delivery Strategy
      • What do you mean by “local time delivery”?
      • How does FlyCode handle hard declines?
      • Is this compliant with privacy and email laws?
      • How is FlyCode's outreach product different from other tools like Stripe or Profitwell emails?
      • What does deliverability look like?
    • System Integration
      • Will this interfere with my current email system or subscription platform?
  • 💳Backup Payment Methods
    • Product Overview
      • What is the backup payment method product?
      • What are the key benefits of the backup payment method product?
      • Do Backup payment methods make sense? Is it allowed?
      • What kind of legal terms should we have in order to enable the product?
    • Functionality
      • What counts as a “backup” payment method?
      • Do I need to collect backup cards manually?
      • What happens if all cards on file fail?
    • Reporting
      • Can I see which payments were recovered through a backup card?
  • đŸ€–Payment Orchestration Agent
    • Feature Overview
      • What is a payment orchestration agent, exactly?
      • What is Stripe payment Orchestration?
      • How does FlyCode work with Stripe payment orchestration?
      • Why would retrying a payment through another PSP work better?
      • What are the pros of using payment orchestration?
      • What are the cons of using payment orchestration?
    • Platform Fit & Performance
      • Do I need to switch to a new PSP to use FlyCode’s orchestration?
      • We already use a tool like Spreedly or Primer. Do we need this?
      • Will this delay payment processing or impact my UX?
      • Is this just for recurring subscriptions, or one-time payments too?
    • Monitoring & Reporting
      • How to monitor processor performance inside Stripe?
  • ✅Subscription Compliance
    • Regulatory Rules
      • What exactly is the FTC’s Click-to-Cancel rule, and when does it apply?
      • Does this apply to subscriptions started before the rule goes into effect?
      • What’s considered a “dark pattern” under these new laws?
      • What’s a fast way to check if our cancellation flow is compliant?
    • Legal & Tracking Requirements
      • Do I really need to store proof of consent for billing?
      • How can I monitor whether customers are hitting friction in the cancel flow?
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  1. đŸ›ïžFlyCode & Shopify

Compatibility & App Support

See which Shopify apps FlyCode supports and how it fits into your current subscription management setup.

How does FlyCode work with Shopify subscriptions?Which Shopify subscription apps does FlyCode support?Can I use FlyCode if I already have dunning flows set up in Recharge or Skio?What kind of support do I get as a Shopify merchant?
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